Terms & Cancellation Policy
Clear terms so every guest gets their full time on the table.
1. Sample Website Disclaimer
This website is a sales and portfolio sample created by Ngwanu Tech. Ìsinmi Spa is not a real business, and no real commercial contract or payment obligation is formed by submitting any form on this site.
2. 24-Hour Cancellation & Rescheduling Policy
When you book a time slot on our website, the server immediately locks that slot so no other guest can take it. If you need to move or cancel your appointment, please notify us via WhatsApp or phone at least 24 hours before your scheduled time. Repeated no-shows without notice may require prepaying at reception for future bookings.
3. Late Arrivals
Please arrive 10 minutes before your appointment so you can settle in and change into your robe. We allow a 15-minute grace period for Lagos traffic. Arrivals more than 15 minutes past the start time will have their treatment shortened so the next guest’s appointment begins on time.
4. Health Conditions & Pregnancy
Please inform us when booking if you are pregnant, have high blood pressure, recent surgery, skin allergies or injuries. Pregnancy massage is offered only after the first trimester (week 14 onwards).
5. Gift Vouchers
Gift vouchers are valid for 6 months from the date of issue, are non-refundable for cash, and are marked as used in our dashboard once redeemed at the spa.