Frequently Asked Questions
Plain answers to the questions guests ask us most often on WhatsApp.
Need something else?
If your question is not answered here, send a quick message to our reception desk on WhatsApp or use our contact form.
What should I wear to my appointment?
Come in whatever is comfortable. Inside your private room we provide a fresh cotton robe, clean slippers, and disposable underwear for body scrubs and wraps. During a massage, you undress to your comfort level (most guests keep their underwear on) and you are properly draped with a large cotton sheet at all times.
What happens if I am stuck in Lekki or Falomo traffic and arrive late?
We know Lagos traffic can turn without warning. Please message us on WhatsApp as soon as you see a delay. We hold a 15-minute grace window. If you arrive more than 15 minutes late and another guest is booked right after you, we will have to shorten your session so the next guest is not kept waiting, or move you to a later slot if one is open that day.
What is your cancellation or rescheduling policy (24 hours)?
Because we only take one booking per slot and turn other callers away once a slot is held, we ask for at least 24 hours’ notice to cancel or move your appointment. Simply reply to your WhatsApp confirmation with your reference code and we will move your date immediately at no charge.
Is pregnancy massage safe, and when can I book it?
We offer our Pregnancy Support Massage for expectant mothers who are past their first trimester (from week 14 onwards) with an uncomplicated pregnancy. You lie comfortably on your side supported by firm bolster cushions — never flat on your stomach — and we use unscented carrier oil with gentle pressure on the lower back, hips and ankles.
Are men welcome at Ìsinmi Spa?
Yes, completely. Roughly half of our regular guests are men coming in for 90-minute deep tissue work, back and neck resets, or classic pedicures. All treatments are strictly therapeutic and professional.
Is there secure parking inside the compound?
Yes. Our compound off Admiralty Way has shaded parking inside the gate for up to five vehicles, looked after by our daytime security guard.
What payment methods do you accept?
Payment is always “pay at the spa” when you arrive or finish your session. We accept Nigerian bank transfers (confirmed at the desk before you leave), POS debit cards, and cash in Naira (₦). We do not store card details online.
Can I ask for a quiet session with no conversation?
Yes. Just write “Quiet session” in the notes box when booking. Your therapist will greet you, check the room temperature and pressure during the first two minutes, and let you rest in silence for the rest of the hour.